FAQ

HOW CAN I PAY FOR MY ORDER? 

We accept:

  • Visa
  • Visa Electron
  • IDEAL
  • MasterCard
  • Maestro
  • Mistercash/Bancontact
  • American Express
  • Paypal

Our Online Boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it’s transmitted over the internet.

We do not store your credit card information. To protect your credit card details we ask that you re-enter your credit card information for each transaction.


Alzúarr ships to 194 countries worldwide. The full list of countries that we ship to is set out in our DELIVERY & RETURNS.

Delivery information
We ship our items in 1 to 2 weeks.

Orders placed before 5pm will be dispatched that same evening.                                               

Please note that during and around holidays, deliveries will take longer.

 

WHAT ARE THE SHIPPING COSTS? 

Free worldwide shipping.

 

DO I HAVE TO PAY IMPORT DUTIES ON MY ORDER?                                                       

No, all international orders are included VAT, duties and customs charges. There will not be any additional costs.

 

WHAT DOES VAT MEAN? 

VAT is a value-added tax that both EU and non-EU customers pay.
VAT is already included in the prices of all ALZÚARR.

 

HOW DO I TRACK MY ORDER? 

Once your payment is finalized and your order has been processed, you will receive a Track&Trace code via mail with which you can track your order.



WHAT ARE THE RETURN CONDITIONS?

Our return policy entitles you to return the product for any reason within 30 working days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused and sent in the original packaging, double boxed.


HOW CAN I RETURN MY ORDER?

When returning an item the customer is responsible for the shipment and its costs. ALZÚARR can only process a refund once we have received the shoes in good order. We therefore advice you to always keep hold of your Track&Trace code and receipts.

Please use the online return form for returns, SEE MY ACCOUNT, or mail to boutique@alzuarr.com
Please see the TERMS & CONDITIONS page for more information about returning an order.



CAN I EXCHANGE MY SHOES FOR A DIFFERENT MODEL OR SIZE?

If the shoes don’t fit well you can exchange them for the right size. We will ship the right size to you for free worldwide.


HOW LONG DOES A REFUND TAKE? 

We strive to process your refund within two weeks after we have received the shoes back. Also, please note that – depending on the payment platform – it can take up to 5 working days for the money to be on your account.

 

HOW CAN I CANCEL OR CHANGE MY ORDER? 

You cannot change your order. Once the order is placed it is final. Of course after receiving your order you can return it within 30 days*, please see our returns page.

If you want to cancel your order, send an email to boutique@alzuarr.com referring to your order number.

Please take into account that we can only cancel your order within one hour after you have placed an order and that cancelations can only be processed during our office hours (weekdays from 09.00 – 17.00 CET).

 

HOW DOES THE SIZING WORK? 

Alzúarr shoes are measured with standard Italian sizing.
Please check Alzúarr's size guide at the product pages in our webstore.

 

WILL YOU RESTOCK SOLD OUT ITEMS?

Some designs are restocked every now and then. We advice you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

 

Please contact our client support at boutique@alzuarr.com, before taking any further actions.