Delivery & Returns
DELIVERY INFORMATION
We deliver our items within 7 days.
Alzúarr shoes are exclusively available at ALZUARR.COM
PRICES, SHIPPING, VAT, DUTIES & CUSTOMS
WORLDWIDE SHIPPING
All international orders are included VAT, but excluded duties and customs charges. All shipments are sent securely with track and trace.
WE SHIP WORLDWIDE TO ALMOST ALL COUNTRIES
Shipping cost
Zone 1 € 4,95
Zone 2 € 9,95
Zone 3 € 19.95
ZONE 1
Belgium, Luxembourg, Netherlands
ZONE 2
Andora, Austria, Bosnia and Herzegovina, Britian, Bulgaria, Croatie, Czech Republic, Denmark, Estland, Finland, France, Germany, Greece, Hongary, Ireland, Italy, Letland, Lithuania, Monaco, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden, Switzerland, Vatican,
ZONE 3
Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Chile, China, Columbia, Comoros, Congo, Cook Islands, Costa Rica, Curaçao, Cyprus, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Gambia, Georgia, Ghana, Grenada, Guatemala, Honduras, HongKong, Iceland, India, Indonesia, Iraq, Iran, Israel, Ivory Coast, Jamaican, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lebanon, Liberian, Libya, Macedonia, Madagascar, Maldives, Malaysia, Marocco, Malta, Mexico, Moldavia, Mongolia, Montenegro, Namibia, Nepal, New-Zealand, Nigeria, Norway, Oman, Pakistan, Palestina, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Saudi Arabia, Senegal, Serbia, Singapore, Suriname, Taiwan, Tanzania, Thailand, Tunisia, Turkey, United Arab Emirates, United States, Vietnam, Zambia, Zimbabwe, South Africa, South-Korea, Ukraine, Uzbekistan,
RETURN POLICY
Our return policy entitles you to return the product for any reason within 30 days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused and sent in the original packaging, double boxed. You can return an item by using the online return form or by contacting boutique@alzuarr.com.
In the case that you wish to cancel your exchange and receive a refund for your order, the conditions of a return apply. The order must also be returned completely unused and sent in the original packaging, double boxed.
Shipping Costs
The shipping cost of the return is for the client and de cost for shipping are deducted from the refund amount.
EXCHANGE
If the shoes do not fit well you can exchange them for the right size, but all costs for the exchange will be at your own expense.
REFUNDS
Refunds will be credited back to the card originally used for payment within 30 days. Also, please note that – depending on the payment platform – it can take up to 30 days for the money to be on your account.
Please note that all costs, including return shipping and exchanges, are at your own expense and will not be refunded. The original shipping charges will not be refunded.
You will be notified by email once your return has been received and processed.
RETURN & EXCHANGE PROCESS
The process of arranging a return and exchange is as follow:
1. Contact boutique@alzuarr.com to request a return or exchange and mention your order-number in the subject line.
2. You will receive a label from our client service team. Print out this label and attach it to the original shipping package.
3. Drop off your package at your local FedEx drop-off point or call your local FedEx to arrange a pick-up.
4. As soon as the package has been received, our client service team will start the return and exchange process.
