Frequently Asked Questions

If you have another question please contact us at info@alzuarr.com

We accept:

  • Visa
  • Visa Electron
  • IDEAL
  • MasterCard
  • Maestro
  • American Express
  • Paypal

Our Online Boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it’s transmitted over the internet.

We do not store your credit card information. To protect your credit card details we ask that you re-enter your credit card information for each transaction.

Please note that your billing address must match the address on your credit/debit card statement. At this time, we do not accept gift cards.

Alzúarr ships to 194 countries worldwide. The full list of countries that we ship to is set out in our Delivery & Returns.

Delivery information
We ship with express service
European Union: 1 working day
International: up to 1-3 working days

Orders placed before 5pm will be dispatched that same evening.

FREE WORLDWIDE SHIPPING
For more information see DELIVERY & RETURNS

Please note that during and around holidays, deliveries will take longer.

For international orders outside of the EU, USA and Canada, custom charges may apply.
We cannot be held responsible for any additional costs.

We offer free worldwide shipping on all orders.

All international orders are included the customs charges. There will not be any additional costs.

VAT is a value-added tax that both EU and non-EU customers pay.
VAT is already included in the prices of all ALZÚARR.
Once your payment is finalized and your order has been processed, you will receive a Track&Trace code via mail with which you can track your order.

Our return policy entitles you to return the product for any reason within 30 working days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused and sent in the original packaging, double boxed.
Shipping costs to return a product back will not be refunded, unless there was a mistake in delivery caused by us.
When returning an item the customer is responsible for the shipment and its costs. ALZÚARR can only process a refund once we have received the shoes in good order. We therefore advice you to always keep hold of your Track&Trace code and receipts.

Please use the online return form for returns. See my account
Please see the Terms & Conditions page for more information about returning an order.

Yes, if the shoes doesn’t fit well you can exchange them for the right size. We will ship the right size to you for free (worldwide).

We strive to process your refund within five working days counting from the day we receive the shoes. However, do take into account that we are legally entitled to process refunds within 14 working days. Also, please note that – depending on the payment platform – it can take up to 5 working days for the money to be on your account.

You cannot change your order. Once the order is placed it is final. Of course after receiving your order you can return it within 14 days*, please see our returns page.

If you want to cancel your order, send an email to support@alzuarr.com referring to your order number.

Please take into account that we can only cancel your order within one hour after you have placed an order and that cancelations can only be processed during our office hours (weekdays from 09.00 – 17.00 CET).

Alzúarr shoes are measured with standard Italian sizing.
Please check Alzúarr size guide at the product pages in our webstore.
Some designs are restocked every now and then. We advice you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
Please contact our client support at support@alzuarr.com, before taking any further actions.

F.A.Q.

If you have another question please contact us at info@alzuarr.com

We accept:
Visa
Visa Electron
IDEAL
MasterCard
Maestro
American Express
Paypal

Our Online Boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it’s transmitted over the internet.

We do not store your credit card information. To protect your credit card details we ask that you re-enter your credit card information for each transaction.

Please note that your billing address must match the address on your credit/debit card statement. At this time, we do not accept gift cards.

Alzúarr ships to 194 countries worldwide. The full list of countries that we ship to is set out in our

Delivery information
We ship with express service
European Union: 1 working day
International: up to 1-3 working days

Orders placed before 5pm will be dispatched that same evening.

FREE WORLDWIDE SHIPPING

For more information see DELIVERY & RETURNS

Please note that during and around holidays, deliveries will take longer.

For international orders outside of the EU, USA and Canada, custom charges may apply.
We cannot be held responsible for any additional costs.

We offer free worldwide shipping on all orders.

All international orders are included the customs charges. There will not be any additional costs.

VAT is a value-added tax that both EU and non-EU customers pay.
VAT is already included in the prices of all ALZÚARR.
Once your payment is finalized and your order has been processed, you will receive a Track&Trace code via mail with which you can track your order.
Our return policy entitles you to return the product for any reason within 30 working days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused and sent in the original packaging, double boxed. Shipping costs to return a product back will not be refunded, unless there was a mistake in delivery caused by us.
When returning an item the customer is responsible for the shipment and its costs. ALZÚARR can only process a refund once we have received the shoes in good order. We therefore advice you to always keep hold of your Track&Trace code and receipts.

Please use the online return form for returns.
See my account.
Please see the Terms & Conditions page for more information about returning an order.

Yes, if the shoes doesn’t fit well you can exchange them for the right size. We will ship the right size to you for free (worldwide).
We strive to process your refund within five working days counting from the day we receive the shoes. However, do take into account that we are legally entitled to process refunds within 14 working days. Also, please note that – depending on the payment platform – it can take up to 5 working days for the money to be on your account.
You cannot change your order. Once the order is placed it is final. Of course after receiving your order you can return it within 14 days*, please see our returns page.
If you want to cancel your order, send an email to support@alzuarr.com referring to your order number.

Please take into account that we can only cancel your order within one hour after you have placed an order and that cancelations can only be processed during our office hours (weekdays from 09.00 – 17.00 CET).

Alzúarr shoes are measured with standard Italian sizing.
Please check Alzúarr size guide at the product pages in our webstore.

Some designs are restocked every now and then. We advice you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
Please contact our client support at support@alzuarr.com, before taking any further actions.